Roasteria Shipping Policy
At Roasteria, we strive to ensure that your coffee orders are delivered promptly and safely to your location. Our shipping policy outlines the methods, time frames, and conditions under which we ship our products. Please review the details below.
Shipping Methods and Options
We offer a variety of shipping options to meet your needs:
1. Standard Shipping:
- Delivery within 3-7 business days depending on your location.
- Available for domestic and international orders.
2. Express Shipping:
- Delivery within 1-3 business days for urgent orders.
- Available for select locations only. Check at checkout for availability.
3. Local Delivery (Dubai Only):
- Orders within Dubai are eligible for same-day or next-day delivery, depending on the time of order placement.
- Orders must be placed before 12 PM to qualify for same-day delivery.
Processing Time
- Orders are typically processed within 1-2 business days after payment is confirmed.
- Orders placed over weekends or public holidays will be processed on the next business day.
Shipping Costs
Shipping costs are calculated based on:
- The weight of your order.
- The destination of your shipment.
- The shipping method chosen at checkout.
Shipping costs will be clearly outlined during the checkout process.
International Shipping
We proudly ship our products worldwide. However, international shipping times vary based on the destination country and local customs regulations.
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Customs and Duties: International customers are responsible for any additional customs, duties, or import taxes imposed by their country.
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Delivery Time: Depending on the destination, international orders may take 7-15 business days for delivery.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress.
- You can track your order through our website or directly with the shipping carrier using the provided tracking number.
Shipping Restrictions
- We do not ship to P.O. Boxes or military addresses.
- Certain destinations may have restrictions on the import of coffee, and we recommend checking your local customs regulations before placing an order.
Lost or Delayed Shipments
If your shipment is delayed or lost, please contact us immediately at [requests@roasteria.com] or call us at +971(0)52 704 9181, and we will work with the carrier to resolve the issue. In cases of loss, we will assist in filing a claim and offer a replacement or refund based on the outcome.
Damaged Goods
If your order arrives damaged, please reach out to us within 48 hours of receiving your package with photos of the damage. We will gladly send a replacement or offer a refund, depending on your preference.
Order Modifications and Cancellations
- Orders can be modified or canceled within 12 hours of placing the order. Once the order is processed and shipped, it cannot be changed.
- To modify or cancel an order, contact us at requests@roasteria.com or call us at +971(0)52 704 9181
Contact Us
If you have any questions about our shipping policy or need assistance with your order, feel free to contact our customer service team at requests@roasteria.com or call us at +971(0)52 704 9181.
